Câu 38: ITIL 4 Specialist: Collaborate, Assure and Improve

An organization is involving a consultant in creating and establishing a continual improvement practice. What part of creating the practice will the organization MOST LIKELY involve the consultant in?

1. A. Selecting improvement techniques to be incorporated into the continual improvement approach — đáp án hiện tại
2. B. Planning the implementation of improvement suggestions received from customers
3. C. Owing and promoting continual improvement throughout the organization
4. D. Managing and operating the organization’s continual improvement practice