Câu 27: ITIL 4 Specialist: Collaborate, Assure and Improve
Which is the BEST way to ensure that all staff are aware of the continual improvement approach and take their improvement responsibilities seriously?
Nội dung câu hỏi
Which is the BEST way to ensure that all staff are aware of the continual improvement approach and take their improvement responsibilities seriously?
Các lựa chọn
Đáp án được giữ gọn theo nhãn A, B, C, D trong phần bình chọn tương tác.
- A. Senior managers demonstrating their commitment to continual improvement with their behavior — đáp án hiện tại
- B. Instructing staff to discuss improvement ideas with a manager before logging them in an improvement register
- C. Creating a no-blame culture by not measuring or reporting how many improvement initiatives people log
- D. Reporting how many improvement initiatives people log so staff who do not contribute can be identified
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