Câu 31: ITIL 4 Specialist: Collaborate, Assure and Improve

An organization uses external suppliers for software development, service integration, operations, and support. The organization is keen to optimize relationships with some suppliers to ensure close cooperation in small cross-organizational teams. This should support the organization’s strategic goal of responding to the changing customer needs. Which value stream should the organization review FIRST to achieve this?

1. A. Creation of a new or changed product or service — đáp án hiện tại
2. B. Incident resolution
3. C. Service request fulfillment
4. D. Continual improvement of products and services