Câu 4: ITIL 4 Specialist: Collaborate, Assure and Improve

A service provider has customized its services to meet the needs of different market sectors. The results of recent customer feedback surveys have shown that the customers feel that the service provider does not understand the customers’ needs. How should the service provider use its relationship managers to improve this situation?

1. A. Include a relationship manager in the service provider’s compliance team
2. B. Create a better alignment between the relationship managers and the service provider’s HR staff
3. C. Assign a relationship manager to work closely with each of the service provider’s service owners — đáp án hiện tại
4. D. Embed the relationship managers in the service provider’s procurement team