Câu 14: ITIL 4 Specialist: Collaborate, Assure and Improve

A service provider has acquired other organizations. The acquired organizations have partially maintained their existing customer communication methods and tools, which has led to an overall decrease in customer satisfaction rates. What action should the service provider take to improve this situation, following the ‘collaborate and promote visibility’ guiding principle?

1. A. Review the role of relationship management practice in all service value streams
2. B. Continually measure stakeholder satisfaction, especially satisfaction of the customers
3. C. Review the relationship management practice to ensure it is simple and effective
4. D. Review and adopt a common relationship management approach across the whole organization — đáp án hiện tại