Câu 6: ITIL 4 Specialist Create, Deliver and Support

A service provider is struggling to meet the incident resolution objectives for some incidents. Reports generated by the service management tools show that the resolution time is often longer than agreed in three types of situation:• incident resolution requires a change to be implemented• incident resolution involves the internal software development team• incident resolution involves an external supplier. What should the service provider do to improve the situation?

1. A. Review the incident resolution targets
2. B. Review the change enablement practice
3. C. Review the incident management practice
4. D. Review the incident resolution value stream — đáp án hiện tại