Câu 2: ITIL 4 Specialist Create, Deliver and Support
A large organization has a centralized service desk, and many different teams that help to resolve incidents and manage service requests. They also use many different suppliers to support these activities. What is the minimum number of different value streams that they need, in order to manage this work?
Nội dung câu hỏi
A large organization has a centralized service desk, and many different teams that help to resolve incidents and manage service requests. They also use many different suppliers to support these activities. What is the minimum number of different value streams that they need, in order to manage this work?
Các lựa chọn
Đáp án được giữ gọn theo nhãn A, B, C, D trong phần bình chọn tương tác.
- A. One value stream for resolving incidents, and a separate value stream for managing service requests — đáp án hiện tại
- B. One value stream for the organization, and separate value streams for each supplier
- C. One value stream for the organization, and separate value streams for each team
- D. One value stream for all activity that arrives via the service desk
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