Câu 11: ITIL 4 Specialist Create, Deliver and Support

A service provider is redesigning its service management system using value steam management and mapping. The service management team is reviewing the role of practices in various value streams. There is an argument about the role of deployment management as software development and service management teams see its role differently. What is the BEST approach to define the role of deployment management practice in value streams?

1. A. Deployment management plays an important role in creation of new and changed services; it does not contribute to other value streams
2. B. Deployment management plays an important role only in creation of new services developed within the organization
3. C. Deployment management plays an important role in any value stream requiring transition of service components to production environment — đáp án hiện tại
4. D. Deployment management does not play any role in the incident resolution value stream