Câu 27: ITIL 4 Specialist Create, Deliver and Support

A service provider involves suppliers to resolve incidents related to third-party software. Resolution of such incidents typically takes longer because of the time required to contact a supplier and other delays. The service provider needs to involve supplier every time a similar incident occurs again. Incident manager wants to reduce the costs and improve the timeliness of incident resolution. What is the BEST way for the incident manager to achieve this?

1. A. Avoid transferring incidents to an external supplier as long as possible
2. B. Ensure that solutions provided by suppliers are captured and shared in the support team — đáp án hiện tại
3. C. Ensure that errors in the software that caused incidents are fixed
4. D. Ensure that solutions provided by the supplier are tested