Câu 4: ITIL 4 Specialist Create, Deliver and Support

An organization has received complaints from customers regarding incident resolution times. The organization is using value stream mapping to visualize the activities involved in restoring service following an outage. The team has designed an optimized flow that begins with the incident being generated by a monitoring tool, and ends when service is restored. Leadership is concerned that this approach has failed to provide the insight needed to reduce delays. Which is the BEST action this team can take to address leadership’s concern?

1. A. Determine where work is sitting in queues — đáp án hiện tại
2. B. Introduce additional sources of demand
3. C. Compare the map to actual activities
4. D. Automate repeatable work activities