Câu 11: ITIL 4 Specialist Drive Stakeholder Value
A user is preparing to make an important presentation to a valued client. The user has a problem with the personal laptop that they are using, so they contact the service desk. Despite the fact that personal laptops are not usually supported, the service desk agent is able to assist and the presentation proceeds succe…
Nội dung câu hỏi
A user is preparing to make an important presentation to a valued client. The user has a problem with the personal laptop that they are using, so they contact the service desk. Despite the fact that personal laptops are not usually supported, the service desk agent is able to assist and the presentation proceeds successfully. Which TWO concepts is this an example of?A moment of truth -A user story -User-centred design -Intelligent disobedience
Các lựa chọn
Đáp án được giữ gọn theo nhãn A, B, C, D trong phần bình chọn tương tác.
- A. 1 and 2
- B. 2 and 3
- C. 3 and 4
- D. 1 and 4 — đáp án hiện tại
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