Câu 15: ITIL 4 Specialist Drive Stakeholder Value
A commercial service provider is preparing to launch a new web-hosting service. After performing a market analysis to determine consumer needs, the organization has decided to offer three different packages. Each package will have an associated service level agreement. What is the MOST important reason to have pre-def…
Nội dung câu hỏi
A commercial service provider is preparing to launch a new web-hosting service. After performing a market analysis to determine consumer needs, the organization has decided to offer three different packages. Each package will have an associated service level agreement. What is the MOST important reason to have pre-defined service offerings for this service?
Các lựa chọn
Đáp án được giữ gọn theo nhãn A, B, C, D trong phần bình chọn tương tác.
- A. Pre-defined service offerings address the captured customer needs — đáp án hiện tại
- B. Pre-defined service offerings address individual demand variations
- C. Pre-defined service offerings clearly describe service levels
- D. Pre-defined service offerings allow to customize measurement and reporting
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