Câu 3: ITIL 4 Specialist Drive Stakeholder Value

A service provider designs and delivers a portfolio of shopping websites that must comply with retail website regulations. The websites should also support the service provider’s reputation for high-quality applications that are easy to use. The service provider wants to assess the value provided by the websites. Which is the BEST set of measurement criteria for comparing services in the portfolio?

1. A. Customer satisfaction scores; weekly average availability of the website
2. B. User satisfaction with web interfaces; number and impact of regulatory non-compliances — đáp án hiện tại
3. C. Total cost of providing the service; number and impact of regulatory non-compliances
4. D. Number of successful sales transactions; weekly average availability of the website