Câu 29: ITIL 4 Specialist Plan, Implement, and Control

A service provider is receiving poor feedback from customers about releases of updates to a software product. A review has shown that releases are often delayed or have to be repeated due to lack of information about their impact on business processes and on other IT systems. The service provider is reviewing the value streams involving the software releases. Which step of the value stream analysis should the service provider use to understand the required information and dependencies?

1. A. Creating a ‘to be’ value stream map
2. B. Reflecting on the ‘as is’ value stream map
3. C. Identifying the scope of the value stream analysis
4. D. Identifying the workflow steps — đáp án hiện tại