Câu 20: ITIL 4 Specialist Plan, Implement, and Control

An organization’s end users have complained that major software updates happen during work hours, with insufficient notice, and sometimes disrupt user’s work for an unacceptably long time. The deployment manager already has close alignment with the release manager and release processes, and has implemented CI/CD. What is the BEST action for the organization to take to ensure new software features are relevant to the end-users?

1. A. Use infrastructure as code to support the software deployment
2. B. Embed validation and testing within the deployment models — đáp án hiện tại
3. C. Align with the change enablement manager to improve the change planning procedures
4. D. Integrate deployment management and configuration management activities to improve version control