Câu 9: ITIL4 Practitioner Monitoring and Event Management

Which monitoring and event management activity will involve partners and suppliers?

1. A. Providing monitoring and event reports to benchmark service performance against SLAs agreed with customers
2. B. Identifying exception events that do not require action
3. C. Obtaining information from component suppliers about typical events so that the components can be managed as part of a service — đáp án hiện tại
4. D. Defining the objective of monitoring based on SLAs agreed with customers