Câu 35: ITIL4 Specialist: Monitor, Support and Fulfil
An organization has started to introduce problem management. It has identified some problems, and resolved them, and the problem manager now wants to expand the practice. What activity should the problem manager undertake NEXT?
Nội dung câu hỏi
An organization has started to introduce problem management. It has identified some problems, and resolved them, and the problem manager now wants to expand the practice. What activity should the problem manager undertake NEXT?
Các lựa chọn
Đáp án được giữ gọn theo nhãn A, B, C, D trong phần bình chọn tương tác.
- A. Document process workflows and activities for an increased problem management scope
- B. Configure the service management tool to ensure that problems and known errors can be managed throughout their lifecycle — đáp án hiện tại
- C. Talk to senior leadership about the benefits that have already been achieved, and the risks that could be addressed in future
- D. Engage with suppliers and partners to ensure that they actively participate in future problem management activities
Cộng đồng
0 bình luận công khai. Tên thành viên được ẩn một phần.
Chưa có bình luận. Mở giao diện tương tác để bắt đầu thảo luận.