Câu 33: ITIL4 Specialist: Monitor, Support and Fulfil

The problem manager is helping to improve a value stream to design, develop, and implement new or changed services. They are looking at the information flows and considering what information they should be providing to other teams. What is the BEST example of information that a problem management practice should make available to this value stream?

1. A. Information about events that could be used to help detect incidents
2. B. Information about the incident classifications that are needed
3. C. Information about release strategy to help package solutions
4. D. Information about solutions to incidents that have happened in similar environments — đáp án hiện tại