Câu 10: ITIL4 Specialist: Monitor, Support and Fulfil

A service provider successfully fulfils service requests according to well-defined service request models. This is effectively supported by the workflow management software tool, where the models are saved and managed. The CIO is aiming to understand and optimize the costs of the services delivered to customers. Which capability of the workflow management tool used for service request management is the MOST important to support this objective?

1. A. Work hours planning and reporting — đáp án hiện tại
2. B. Available and convenient self-service
3. C. Affordable and flexible super-user role
4. D. Support of end-to-end value streams