Câu 12: ITIL4 Specialist: Monitor, Support and Fulfil
A service provider has defined and communicated the value of the fulfilment procedures it has defined for its service requests. The service provider's users think that the fulfilment procedures are not fit for purpose. What is the BEST way for the service provider to improve this situation?
Nội dung câu hỏi
A service provider has defined and communicated the value of the fulfilment procedures it has defined for its service requests. The service provider's users think that the fulfilment procedures are not fit for purpose. What is the BEST way for the service provider to improve this situation?
Các lựa chọn
Đáp án được giữ gọn theo nhãn A, B, C, D trong phần bình chọn tương tác.
- A. Use a different method of communication to explain the value again
- B. Ask the users and other stakeholders for their definition of value, and review and update the procedures as necessary — đáp án hiện tại
- C. Automate the fulfilment procedures
- D. Outsource the fulfilment procedures
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