Câu 27: ITIL4 Specialist: Monitor, Support and Fulfil

A service provider is experimenting with artificial intelligence (AI) capabilities to improve event correlation and impact assessment. The previous monitoring and event management records provide sufficient technical data to 'teach' the AI. However, some human input is required. What aspects of correlation and impact analysis are MOST LIKELY to need an input from the service provider's team members?

1. A. Impact of events on the system performance
2. B. Performance and capacity thresholds
3. C. Anomalies that are not apparent to humans
4. D. Impact of events on the service and business context — đáp án hiện tại