Câu 31: ITIL4 Specialist: Monitor, Support and Fulfil

A service provider identified several errors in the IT infrastructure which cannot be resolved for various reasons. The infrastructure management team identified workarounds which reduced the likelihood of incidents caused by these errors to a minimum. However, the team is aware of the errors and needs to monitor and regularly review them to ensure that the impact assessment and the workarounds remain valid. How can automation of problem management support the team in this situation?

1. A. By supporting the problem management metrics
2. B. By supporting problem diagnosis with machine learning
3. C. By supporting integration with incident management records
4. D. By supporting automated periodic control of known errors — đáp án hiện tại