Câu 23: AB-100: Agentic AI Business Solutions Architect

A financial services company uses Microsoft Dynamics 365 Finance.Currently, the company's support staff manually reviews customer transaction histories to detect potential fraud cases before escalating the cases. You need to recommend an automation solution for the review process. The solution must ensure that escalations reach a human analyst for final decision making. What should you recommend?

1. A. Deploy an autonomous agent that closes non-fraud cases automatically.
2. B. Use Microsoft 365 Copilot in Word to automatically finalize fraud detection policies.
3. C. Configure a task agent to generate fraud risk scores for the human analyst to review. — đáp án hiện tại
4. D. Export the data to a data lake for analysis in Microsoft Power BI.