Câu 37: AB-100: Agentic AI Business Solutions Architect
You need to recommend a solution to integrate a Microsoft Copilot agent with a Microsoft Dynamics 365 Contact Center chat channel. The agent must respond to customer questions and hand off the conversation to a live customer service representative when the customer requests an escalation. What should you recommend?
Nội dung câu hỏi
You need to recommend a solution to integrate a Microsoft Copilot agent with a Microsoft Dynamics 365 Contact Center chat channel. The agent must respond to customer questions and hand off the conversation to a live customer service representative when the customer requests an escalation. What should you recommend?
Các lựa chọn
Đáp án được giữ gọn theo nhãn A, B, C, D trong phần bình chọn tương tác.
- A. Build an agent flow.
- B. Configure the Conversation Start topic.
- C. Configure a skill.
- D. Call a Microsoft Power Automate connector.
- E. Configure the Escalate topic. — đáp án hiện tại
Cộng đồng
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