Question 11: AB-250: Transforming Contact Center Experiences with AI in Dynamics 365
A company uses Dynamics 365 Customer Service to manage knowledge articles. The company deploys a customer self-service portal. Customers report that they cannot find any knowledge articles in the portal. Customer service representatives can access articles internally. Customers must be able to access knowledge article…
Nội dung câu hỏi
A company uses Dynamics 365 Customer Service to manage knowledge articles. The company deploys a customer self-service portal. Customers report that they cannot find any knowledge articles in the portal. Customer service representatives can access articles internally. Customers must be able to access knowledge articles. The solution must:Ensure knowledge articles are visible in the portal. Ensure only approved and published content is exposed. Avoid exposing draft or internal-only articles. You need to ensure that knowledge articles are available in the portal according to the requirements. Which two actions should you perform? Each correct answer presents part of the solution.
Các lựa chọn
Đáp án được giữ gọn theo nhãn A, B, C, D trong phần bình chọn tương tác.
- A. Enable federated search for external knowledge sources in the portal
- B. Enable knowledge article versioning and archive unpublished versions
- C. Configure portal search indexing for knowledge articles and rebuild the index
- D. Configure knowledge article visibility to allow access for external users — đáp án hiện tại
- E. Publish approved knowledge articles for portal use — đáp án hiện tại
Answer researched independently against supporting documentation; not a published source answer key. External visibility and approved publication expose the intended articles without exposing drafts/internal content. References: https://learn.microsoft.com/en-us/dynamics365/customer-service/copilot-enable-help-pane
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