Câu 5: MB-200: Microsoft Dynamics 365 Customer Engagement Core

DRAG DROP -You are a Dynamics 365 for Customer Service system administrator. When a customer case is assigned to a new representative, the system must send an email to the customer to alert them about the change. Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order. Select and Place:

1. A. - Create a New process that includes a Category Workflow and an Entity Case - For the Start when condition, select Record is Assigned - Add condition and send email steps - Set the property to Configure email with desired fields. — đáp án hiện tại