Câu 101: MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant

You are a Dynamics 365 for Customer Service administrator. You have been tasked with making sure that cases are automatically created for emails received by clients in possession of a support contract. You have created an automatic record creation and update rule. Which two of the following actions should you take NEXT?

1. A. You should configure the rule to generate a case if a valid entitlement exists. — đáp án hiện tại
2. B. You should configure the rule to send automatic email responses to customers when records are created.
3. C. You should set the source type to service activity.
4. D. You should set the source type to email. — đáp án hiện tại