Câu 8: MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant

You are a Dynamics 365 for Customer Service administrator. You need to deactivate entitlements. When should you deactivate entitlements? Each correct answer presents a complete solution.NOTE: Each correct selection is worth one point.

1. A. A customer's entitlement has ended and no more support is desired.
2. B. A customer renews an entitlement for 100 more hours or one year.
3. C. A customer calls and wants to know how many hours of support remain.
4. D. The customer must change remaining support hours from all email support to one-half email support and one-half phone support. — đáp án hiện tại
5. E. You need to add notes to the customer's entitlement. — đáp án hiện tại