Câu 132: MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant

You are integrating Power Virtual Agents with Omnichannel for Customer Service. You create context variables. You need to complete the handoff process to a human agent. Which three actions should you perform? Each correct answer presents part of the solution.NOTE: Each correct selection is worth one point.

1. A. In Power Virtual Agents, enter the Power Virtual Agents Application ID. — đáp án hiện tại
2. B. In the Power Virtual Agents topic, add the Transfer to Agent node in the End the conversation node. — đáp án hiện tại
3. C. In the Omnichannel Administration app, add a user as a virtual agent.
4. D. In Power Virtual Agents, disable the Teams channel.
5. E. In Power Virtual Agents, select Transfer to agent. — đáp án hiện tại