Câu 21: MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant
You manage Dynamics 365 for Customer Service. You need to configure automatic case creation for emails received by customers who have a support contract. What should you do?
Nội dung câu hỏi
You manage Dynamics 365 for Customer Service. You need to configure automatic case creation for emails received by customers who have a support contract. What should you do?
Các lựa chọn
Đáp án được giữ gọn theo nhãn A, B, C, D trong phần bình chọn tương tác.
- A. Configure service level agreements to be on hold until a call can be made to the customer.
- B. Create an automatic record creation and update rule. Set the source type to email. Configure the rule to send automatic email responses to customers when records are created.
- C. Create an automatic record creation and update rule. Set the source type to service activity. Configure the rule to send automatic email responses to customers when records are created.
- D. Create an automatic record creation and update rule. Set the source type to email. If a valid entitlement exists, configure the rule to create a case. — đáp án hiện tại
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