Câu 107: MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant

Your company makes use of Dynamics 365 for Customer Service. You are employed as an administrator. You are required to configure an entitlement template for a standard support contract that allows for 40 hours of email support, as well as Phone as a premium service in allotments of 20 incidents. Which of the following is TRUE with regards to the entitlement channel?

1. A. It should be set to Email only. — đáp án hiện tại
2. B. It should be set to Phone only.
3. C. It should be set to Email and Phone.
4. D. It is an unnecessary setting.