Câu 73: MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant

You are helping a company implement Power Virtual Agents with Omnichannel for Customer Service. The company has a chatbot that escalates to a manager if a customer wants to escalate from a chatbot. You need to configure a prerequisite before you can implement the chatbot. Which prerequisite should you configure?

1. A. Configure context variables for a chatbot. — đáp án hiện tại
2. B. Create one chatbot in one queue with a human having a higher capacity over the chatbot.
3. C. Create one chatbot in one queue with the chatbot having the highest capacity over human capacity.
4. D. Configure a Microsoft Teams support channel for the chatbot.
5. E. Configure an SMS channel for a chatbot.