Câu 70: MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant

You are a Dynamics 365 Customer Service administrator. You need to add a new status reason to the case entity. What are two possible ways to accomplish the goal? Each correct answer presents a complete solution.NOTE: Each correct selection is worth one point.

1. A. Navigate to Cases in the Customer Service Hub app. Open a record, edit the form, and then edit the Status reason field.
2. B. Modify the existing solution and the case entity. Edit the status reason and add an additional status reason value. — đáp án hiện tại
3. C. Create a new solution and add the existing Case entity. Select Status Reason and add a new value. — đáp án hiện tại
4. D. Modify the existing solution. Add another entity named Status. Then, create a status reason field with additional options.