Câu 18: MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant

You manage a Dynamics 365 for Customer Service environment. You create and activate a routing rule. You need to modify the routing rule to a target a queue instead of a user. You navigate to routing rule sets. What should you do first?

1. A. Use Lookup to specify the Add to queue value.
2. B. Select Edit to the command bar.
3. C. Toggle the radio button for Route from user/team to queue.
4. D. Deactivate the routing rule. — đáp án hiện tại