Câu 18: MB-600: Microsoft Power Apps + Dynamics 365 Solution Architect
A company provides professional development certifications to technologists around the world. The company uses multiple call centers to support customers. The company plans to implement Dynamics 365 Customer Service. The company must increase productivity for call center employees. The solution must meet the following…
Nội dung câu hỏi
A company provides professional development certifications to technologists around the world. The company uses multiple call centers to support customers. The company plans to implement Dynamics 365 Customer Service. The company must increase productivity for call center employees. The solution must meet the following requirements: ✑ Handle multiple customer interactions at once. ✑ Ensure that users can access information from several business applications. Interact with customers by using the following channels: chat, phone calls, emails, and online reviews ✑ Implement all functionality in a single interfaceYou need to recommend a solution that meets the requirements of the company. What should you recommend?
Các lựa chọn
Đáp án được giữ gọn theo nhãn A, B, C, D trong phần bình chọn tương tác.
- A. Omnichannel for Customer Service
- B. Live Assist for Microsoft Dynamics 365 Powered by CafeX
- C. LinkedIn connector
- D. Unified Service Desk — đáp án hiện tại
Cộng đồng
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