Câu 40: MB-910: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)
A company uses Dynamics 365 Customer Service. The customer service department for a retailer hires temporary employees to work during peak seasons. Temporary employees take much longer to resolve cases than seasoned employees. You need to recommend features that will help employees find information needed to resolve c…
Nội dung câu hỏi
A company uses Dynamics 365 Customer Service. The customer service department for a retailer hires temporary employees to work during peak seasons. Temporary employees take much longer to resolve cases than seasoned employees. You need to recommend features that will help employees find information needed to resolve cases. Which two options should you recommend? Each correct answer presents a complete solution.NOTE: Each correct selection is worth one point.
Các lựa chọn
Đáp án được giữ gọn theo nhãn A, B, C, D trong phần bình chọn tương tác.
- A. Knowledge base with Relevance search — đáp án hiện tại
- B. Parent and Child case settings
- C. Case management with Related Similar cases — đáp án hiện tại
- D. Routing rule sets
Cộng đồng
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