Câu 10: MB2-712: Microsoft Dynamics CRM 2016 Customization and Configuration

You work in a customer service organization.Sometimes, when a new record is created, a customer service representative must capture additional data. When this occurs, the representative must call the customer to capture the missing data. Each record may be missing different data. You need to identify which process type you must use to capture the data. What should you identify?

1. A. a real-time workflow
2. B. a dialog
3. C. a custom action
4. D. a business rule — đáp án hiện tại