Câu 15: MB2-714: Microsoft Dynamics CRM 2016 Customer Service
You have a Dynamics CRM organization that has one service level agreement (SLA) named SLA1. SLA1 is the default SLA. SLA1 is not associated to any entitlements. A user edits one of the SLA items in SLA1. You discover that SLA1 is no longer applied to cases. You need to identify the possible causes of the issue. What a…
Nội dung câu hỏi
You have a Dynamics CRM organization that has one service level agreement (SLA) named SLA1. SLA1 is the default SLA. SLA1 is not associated to any entitlements. A user edits one of the SLA items in SLA1. You discover that SLA1 is no longer applied to cases. You need to identify the possible causes of the issue. What are two possible causes? Each correct answer presents a complete solution.
Các lựa chọn
Đáp án được giữ gọn theo nhãn A, B, C, D trong phần bình chọn tương tác.
- A. SLA1 is not activated. — đáp án hiện tại
- B. The SLA type of SLA1 is set to Standard.
- C. A default SLA is missing. — đáp án hiện tại
- D. SLA1 is paused.
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