Câu 1: MB2-714: Microsoft Dynamics CRM 2016 Customer Service

While viewing open cases on an interactive dashboard in the integrated service hub, your manager informs you that there is a recall on a new product. The cases associated to the new product must not affect the customer support agreement and must be moved to a queue named Recall Queue for processing. You discover that a case regarding the recalled product is assigned to you. You need to manage the case based on guidelines provided by the manager. What are two possible actions that achieve the goal? Each correct answer presents a complete solution.

1. A. Assign
2. B. Do not decrement entitlement terms — đáp án hiện tại
3. C. Apply Routing Rule
4. D. Add to Queue
5. E. Merge — đáp án hiện tại