Câu 21: MB2-714: Microsoft Dynamics CRM 2016 Customer Service

You need to apply service level agreements (SLAs) to all of the cases that have a service level of Gold. If a case fails to be resolved within 30 minutes a manager must be notified by email. If the case fails to be resolved within two hours an executive must be notified by email. What are two possible ways to achieve the goal? Each correct answer presents a complete solution.

1. A. Create two SLAs that each has two SLA items.
2. B. Create one SLA that has one SLA item. — đáp án hiện tại
3. C. Create one SLA that has two SLA items. — đáp án hiện tại
4. D. Create two SLAs that each has one SLA item.