Câu 5: MB2-714: Microsoft Dynamics CRM 2016 Customer Service

Your company has a Dynamics CRM organization that has the following characteristics: ✑ The organization has 1,000 active users. ✑ The users access CRM by using the web client and mobile devices. ✑ Managers are responsible for updating all of the account records. ✑ All of the users are responsible for creating and updating case records. The company is evaluating whether to implement Unified Service Desk. You need to identify the characteristic of the company that will prevent the successful use of Unified Service Desk. What should you identify?

1. A. The company has 1,000 active users.
2. B. The users access CRM by using the web client and mobile devices. — đáp án hiện tại
3. C. All of the users are responsible for creating and updating case records.
4. D. Managers are responsible for updating all of the account records.