Câu 10: PL-600: Microsoft Power Platform Solution Architect
A company uses manual processes to track interactions with customers. The company wants to use Power Platform to improve productivity. The company has the following requirements: ✑ Provide customers with an online portal where they can submit and review cases. ✑ Ensure that customers can chat online with a customer se…
Nội dung câu hỏi
A company uses manual processes to track interactions with customers. The company wants to use Power Platform to improve productivity. The company has the following requirements: ✑ Provide customers with an online portal where they can submit and review cases. ✑ Ensure that customers can chat online with a customer service representative at any time. ✑ Route chats to customer service representatives based on skill and availability. You need to recommend a solution to the company. Which three components should you recommend? Each correct answer presents part of the solution.NOTE: Each correct selection is worth one point.
Các lựa chọn
Đáp án được giữ gọn theo nhãn A, B, C, D trong phần bình chọn tương tác.
- A. Dynamics 365 Virtual Agents chatbots — đáp án hiện tại
- B. Customer self-service portal — đáp án hiện tại
- C. Dynamics 365 Field Service
- D. Business process flows
- E. Omnichannel for Customer Service — đáp án hiện tại
Cộng đồng
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