Câu 16: PL-600: Microsoft Power Platform Solution Architect
You are designing a self-service portal for a company. The portal must meet the following requirements: ✑ Customers must be able to submit and review cases. ✑ Customers must be able to chat with service representatives in near real time. Allow service representatives to select cases from queues and use knowledge artic…
Nội dung câu hỏi
You are designing a self-service portal for a company. The portal must meet the following requirements: ✑ Customers must be able to submit and review cases. ✑ Customers must be able to chat with service representatives in near real time. Allow service representatives to select cases from queues and use knowledge articles to resolve customer concerns. You need to recommend solutions for the company that do not require custom development. Which three apps or services should you recommend? Each correct answer presents part of the solution.NOTE: Each correct selection is worth one point.
Các lựa chọn
Đáp án được giữ gọn theo nhãn A, B, C, D trong phần bình chọn tương tác.
- A. Dynamics 365 Field Service
- B. Dynamics 365 Customer Service — đáp án hiện tại
- C. Omnichannel for Customer Service — đáp án hiện tại
- D. Customer Insights
- E. Customer self-service portal — đáp án hiện tại
Cộng đồng
0 bình luận công khai. Tên thành viên được ẩn một phần.