Câu 21: NCP-AAI: Agentic AI

An AI Engineer at a retail company is developing a customer support AI agent that needs to handle multi-turn conversations while keeping track of customers’ previous queries, preferences, and unresolved issues across multiple sessions. Which approach is most effective for managing context retention and enabling the agent to respond coherently in real time?

1. A. Use a sliding window of recent conversation tokens in memory to track only the last few exchanges.
2. B. Retrain the model periodically using historical logs to improve long-term contextual understanding.
3. C. Implement a hybrid memory system with vector-based search and key-value storage to retrieve relevant past interactions. — đáp án hiện tại
4. D. Increase the maximum context window size so the full conversation history is processed each time.