Câu 12: ISO 22301 Lead Implementer: PECB Certified ISO 22301 Lead Implementer

Scenario 4 -Netcomp is a German research institute that provides research and analysis solutions in the environment and energy fields. Its goal is to contribute to improving air and water quality through innovative services. Last month, Netcomp suffered an incident that disrupted its operations for more than four days. The water pipes placed in the central laboratory of Netcomp were damaged, flooding the entire first floor. The central laboratory, one of the essential functions of Netcomp, became inaccessible for four days. To ensure safety, the top management decided to implement a business continuity management system (BCMS) based on ISO 22301. To ensure a successful implementation of the BCMS, the company’s top management established a BCMS project team and defined the roles and responsibilities of each member. Josh was appointed as the project manager to lead the implementation of the BCMS. The BCMS project team initiated the BCMS implementation plan by drafting the business continuity policy only in German. Following Josh’s approval of the business continuity policy, the BCMS project team communicated it to the staff and made it available only to Netcomp’s employees. They documented the policy only in the electronic version. The BCMS project team diligently identified external and internal issues that could impact the company’s strategic direction and ability to achieve desired BCMS results. This involved utilizing a PEST analysis to evaluate the internal and external environment, market forces, and opportunities relevant to Netcomp’s interests. Additionally, they conducted customer surveys to gain insights into clients’ perspectives on the institute’s research and analysis services. Based on the survey results, the company determined the scope of the BCMS. They decided that the scope would initially cover only the critical functions, starting with the central laboratory, and gradually expand to include other research facilities and processes. Based on the scenario above, answer the following question:What did the project team analyze when identifying external and internal issues relevant to the company’s strategic direction?

1. A. The needs and expectations of interested parties
2. B. The context of the organization — đáp án hiện tại
3. C. The roles and responsibilities of the BCMS project team