Câu 7: ISO 9001 Lead Auditor: PECB Certified ISO 9001 Lead Auditor

A Health Trust has contracted with Servitup,a catering services company that has been certified to ISO 9001 for one year. It provides services to 10 small rural hospitals in remote locations involving the purchase and storage of dry goods and fresh produce, preparing meals and loading heated trolleys for ward service by hospital staff. You, as auditor, are conducting the first surveillance audit at one site with the Deputy Catering Manager (DCM).DCM: “I apologize for the absence of the Catering Manager. He has called in sick today and we are really short of staff.”You: “I see. It really shouldn’t affect the QMS the audit can progress as normal.”DCM: “The Catering Manager set up the system. I’m afraid I’m not as familiar with it as he is.”You: “OK, let’s start with the Quality Policy. What are the main issues for the QMS here?”DCM: Give me a minute. I need to look at the Quality Policy on the noticeboard in his office. You find that two internal audits have been carried out in the first year by the Catering Manager. One of them indicates that complaints from patients are increasing in number, mainly due to food being served too cold. The DCM comments that the trolley thermometer is often unreliable. Which two of the following actions would be “corrective action” in dealing with the complaints? (Choose two.)

1. A. Keep records of patient complaints of cold food.
2. B. Purchase a new thermometer to replace the unreliable one used for the ward trolleys. — đáp án hiện tại
3. C. Monitor and record the temperature of food on the trolleys against defined standards before release to the wards.
4. D. Calibrate thermometers more frequently to ensure the accuracy of readings for food temperature on the trolleys. — đáp án hiện tại
5. E. Request patients taste the food to check if it is too cold.
6. F. Plug trolleys into ward electricity sockets to heat food to the correct temperature after a patient complains.