Câu 15: ISO 9001 Lead Auditor: PECB Certified ISO 9001 Lead Auditor

At the end of an initial third-party certification audit, the audit team enters the meeting room to hold the closing meeting. Only two people are present and waiting for them, the Health and Safety Supervisor and the Administrative Officer. Neither has participated in the audit. However, the team had previously agreed with the auditee Quality Manager on a major non-conformity. They said:Health and Safety Supervisor: “Good evening. We are sorry to inform you that the General Manager was convened by the CEO of the organization to analyse an unexpected, very serious situation with the personnel. The Administration Officer: “Concerning the major non-conformity, the General Manager called us on the phone asking us to tell you that he agrees with the non-conformity and that the correlation will be taken this week, and the corrective action is to be implemented before the end of this month. He also asked us to tell you that it would be a pity to postpone the recommendation for certification due to this ongoing issue that can be solved so easily. Do you want me to describe to you what he told me he would do?”Which one of the following would be the correct response (as team leader) to the General Manager’s request?

1. A. OK. Then I will get in contact with my organization to ask for instructions on what to do with this non-conformity.
2. B. No, but please tell the General Manager that I will include in the report the non-conformity as an ongoing issue and also include his suggestion about certification. — đáp án hiện tại
3. C. No, but please tell the General Manager that I will phone him in two days and will discuss the issue. Could you please give me his mobile phone number?
4. D. OK. Please let me review his message. I will try to see if I can delay my train schedule for a couple of hours and review the proposed correction and corrective action.