Câu 12: PEGACPBA25V1: Certified Pega Business Architect

In an Insurance Claim Case Type, the Assessment Stage includes multiple tasks such as Damage Estimation and Fraud Investigation. Different teams can complete both tasks independently. Which configuration best improves the overall claim resolution time?

1. A. Create one Process that uses Decision shapes to determine which team performs their task first.
2. B. Remove all Processes and use only Steps in the Assessment Stage to support simultaneous work.
3. C. Use parallel Processes so each team can work on their respective task simultaneously. — đáp án hiện tại
4. D. Include both tasks in a single Process, but use routing and Service-Level Agreements to ensure task completion.