Câu 16: PEGACPDC88V1: Certified Pega Decisioning Consultant

U+ Bank implemented a customer journey for its customers. The journey consists of five stages. The bank observes that as customers progress through the journey, one customer entered the third stage of the journey, and then received an offer that is not included in any journey. Which statement explains the cause of this behavior?

1. A. The bank implemented upweighting for the third stage.
2. B. The customer was not eligible for the last stage of the journey and the system presented an offer outside the journey.
3. C. The customer can be involved in only one active journey at a given moment.
4. D. The customer always receives the most relevant action, even if an action is not a part of any journey. — đáp án hiện tại