Câu 25: PEGACSA72V1: Certified System Architect (CSA) 72V1

Customer Service Representatives (CSRs) review customer requests to replace a lost or stolen credit card. Once the request is approved, customers are notified by letter of the expected delivery date for a replacement card typically within one week. The CSR must be available to prioritize time-sensitive requests such as requests from customers who are on vacation. Time-sensitive requests are prioritized as follows:- Customers receive a replacement card the next day.- Fulfillment requests are sent to a dedicated workbasket.- Customers receive notification of the expected delivery date by email. Which action for time-sensitive requests do you implement as an optional action?

1. A. Increase the urgency for time-sensitive requests.
2. B. Send the notificationby email rather than letter. — đáp án hiện tại
3. C. Update the notification with the expected delivery date.
4. D. Route fulfillment requests to a dedicated workbasket.